Shipping Policy
At Optimum Health Access Inc., we strive to provide efficient and reliable shipping services to our valued customers. We understand the importance of receiving your products in a timely manner, and we are committed to ensuring a smooth shipping experience.
Shipping Cost
We are pleased to offer free standard shipping on all orders, ensuring that you can receive your products without any additional shipping costs. We believe in providing value to our customers, and as part of our commitment to your satisfaction, we do not charge for shipping within the continental United States or Canada.
Order Processing Time
Once your order is placed, our dedicated team works diligently to process and prepare it for shipment. Most orders are processed within 1-2 business days. Please note that during peak periods or promotional events, order processing may take slightly longer. Rest assured, we strive to ship your products as quickly as possible.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email containing a tracking number. This tracking number allows you to monitor the progress of your shipment and estimate its expected delivery date. Simply click on the provided link or enter the tracking number on our website's tracking page to access the latest updates.
Shipping Restrictions
While we strive to provide shipping services to as many locations as possible, there may be certain restrictions due to legal or logistical reasons. If your shipping address falls within a restricted area, you will be notified during the checkout process or by follow-up email. In such cases, we apologize for any inconvenience caused and encourage you to explore alternative shipping options.
Lost or Delayed Shipments
In rare instances, shipments may be lost or delayed during transit. If you believe your order is taking longer than expected or if it has not arrived within the estimated delivery timeframe, please contact our customer support team. We will investigate the matter promptly and work towards resolving any issues to ensure your satisfaction.
Contact Us
If you have any further questions or concerns regarding our shipping policy, please feel free to reach out to our customer support team. You can contact us via email at info@optimumhealthaccess.com. Our dedicated team is here to assist you and provide the information you need.